Capability matrix and limitations

In Sitefinity SaaS, the Sitefinity CMS is provided as a service, which requires certain customizations to the system to be restricted and results in limited available functionality.

The restricted capabilities are outlined in the following table.

In addition to the listed restricted options, Sitefinity SaaS users cannot add custom fields to static content types (such as News or Pages). Instead, users should recreate the content types as custom ones.

The base Sitefinity SaaS platform includes 1M page views and 5M API calls that can be used per given billing period. The billing period is 12 months and starts from the month after the purchase date. In case of overages, the customer will be charged for additional page views in increments of 1M or API calls in increments of 5M. The increments of 1M additional page views or 5M API calls can also be pre-purchased and can be used throughout the billing period.

For example, if a customer is subscribed to Sitefinity SaaS with 1M page views per year and has 1.5M page views within that billing period, the customer would have to pay for an additional 1M page views (2M page views in total) for the entire billing period.

By default, Sitefinity SaaS allows for only 1 website. However, it is possible to increase this limit by purchasing an add-on.

When you subscribe to Sitefinity SaaS, you will get support for 2 languages. However, you have the option to increase this number up to 5 languages by purchasing an add-on.
We are planning to increase this limit in the future.

Concurrent backend users are considered the backend users that are logged in to the Sitefinity backend simultaneously.

By default, the concurrent backend users are limited to 5. If a 6th user tries to log in while the maximum number of 5 users are already logged in, a message indicating that the limit is reached will be displayed to the user. However, it is possible to increase this limit up to 15 users by purchasing an add-on.

Management Portal users are the users (normally developers) who have access to the decoupled Renderer project source code and all the automation related to its build and deployment (CI/CD). By default, the Management Portal users are limited to 5. 

Frontend technology is used to build the front-end presentation layer of your Sitefinity websites. Sitefinity SaaS only supports the ASP.NET Core and Next.js frontend frameworks.

A detailed capability comparison between the existing Sitefinity Cloud (PaaS), the new Sitefinity SaaS, and Sitefinity on-premise (perpetual license) are outlined in the table below.

	Sitefinity Cloud (PaaS)	Sitefinity SaaS	Sitefinity on-prem
General
Included domains	1	1	1
Page views (per year)	1M (up to 300M)	1M (up to 60M)
API calls (per year)	60M (up to 1.8B)	5M (up to 300M)
Single-tenant setup		Option
Supported websites	1 - 1000	1 (option for more)
Uptime SLA	99.9%	99.9%
Included environments	2	2
Supported languages	Unlimited	2
Supported technology	.NET 4.8,   ASP.NET Core	ASP.NET Core,  Next.js	.NET 4.8,    ASP.NET Core, Next.js
Number of concurrent backend users	Unlimited	5 (up to 15)
Included Management Portal users	10 - 30	5 (option for more)
Support
Availability management	24/7/365	24/7/365
Root cause analysis	8/5
Software maintenance
Managed service
Security & System Health
Access to private network
DDoS mitigation  (Production and Staging)
Web application firewall (all environments)
SIEM (Production only)
Database backup (all environments)
Database backup retention (days)	Maximum 35-day point-in-time restore	Maximum 35-day point-in-time restore
Self-service database restore
Geo-replicated database
SSL certificate
Compliance	SOC2, SOC TSP, HIPAA
Production & Staging
Auto-scaling (Production only)
Load balancing
Content Delivery Network
Search service
Distributed cache  (Production only)
Management Portal
Source control repository
Continuous Integration / Continuous Delivery (CI/CD)
Automated upgrades
User management
Domain management